Breaking Down the Value of API Licenses at eZCom Software

At eZCom Software, we offer an API license to help our clients integrate their business systems with our EDI solutions. These integrations streamline order management, shipments, invoices, and more – ultimately improving efficiency and accuracy. 

Let’s run down what it takes to set up and maintain an API license and what the associated costs go towards. 

What Does the API License Include?

When customers request an API license, eZCom provides them with an API key that grants access to our system. From there, customers can build their own integrations, automating processes such as order management, shipments, invoices, and inventory. The API also integrates with various internal systems, including ERPs, WMSs, and accounting software, allowing for a truly connected business environment.

For clients needing assistance with API integration or the transition between their production and sandbox accounts, our U.S.-based support team is available to guide them through the process. 

The Value of the eZCom API License

It's important to understand that the value of the eZCom API license extends far beyond the simple provision of an API key. 

“With the API license, eZCom clients get access to so much more than the actual API. They get our deep technical expertise and collaborative service.” 

Ilya Klots
VP of Engineering

At a high level, the API allows clients to:

• Automate EDI Processes. This includes everything from order management to shipment tracking, invoicing, and inventory management.
• Eliminate Manual Errors. By automating EDI processes, the API reduces the risk of human error, leading to more accurate data handling.
• Integrate Seamlessly. Clients can integrate EDI data into their ERP, WMS, or accounting systems, ensuring all data flows smoothly across platforms.
• Support Technology Partners. For developers and technology partners, the API offers the ability to build custom integrations for their customers using the eZCom system as a backbone.
• Enhanced Support. API customers receive next-tier support, with direct access to eZCom’s technology and EDI experts, along with access to demo accounts for integration testing.

Why API Costs Reflect Value, Not Expenses

The cost of the eZCom API reflects the value it brings in terms of automation, error reduction, seamless integration, and high-quality support. It's not just about the costs incurred in running the service, but rather the benefits our clients gain by using the API.

What Goes Into Running the API

We run our API service internally. No outsourcing. No third parties. We manage everything from development and maintenance to support and security, ensuring that our API remains reliable and secure. Some of the behind-the-scenes work includes:

• Development and Maintenance. Regular updates and improvements to the API service.
• Security Audits and Updates Patches. Ensuring that data is securely encrypted, stored, and transferred, with regular security reviews and updates applied.
• System Resources. Maintaining the servers, storage, and backup systems required to run the API service.
• User Education. Providing clients with guidance on EDI processing, API technology, and best practices for integration.

Support and Expertise: A Key Differentiator

One of the most significant advantages of choosing eZCom’s API is the support that comes with it. Our clients receive next-tier support, with direct access to EDI and API experts who can help resolve any issues quickly. They also get custom data flow reviews to identify maximum efficiency and optimization opportunities. 

An API Worth the Investment

When you choose eZCom's API, you're not just buying access to a tool—you're investing in a solution that brings real, sustained value to your business. From automating complex processes to eliminating errors and integrating with your existing systems, the API helps streamline operations and improve efficiency.

At the same time, the support and expertise that come with the API are invaluable. Whether you're a developer building custom integrations or a business looking to streamline your EDI processes, eZCom's API and the team behind it provide the resources and assistance needed for success.

Ready to learn more? Contact us and we’ll help you make the most of your EDI integrations and ensure you get the value you deserve.